Patient Financial Counselor - Springfield, IL

Post Date:  May 4, 2024

Springfield, IL, US, 62703

Position Type:  Full Time
Requisition Number:  31773
Work Schedule:  Monday-Friday Days

Are you looking to find personal and professional fulfillment, and align your career with your values? 


At Gateway Foundation, our employees have an opportunity to make a difference every day by helping people with substance abuse issues gain control of their lives.


Gateway Foundation is a recognized non-profit leader in evidence-based treatment proven to get results. Our experts in Addiction Medicine—including highly educated clinical and medical professionals and expert psychiatrists and nurses—deliver care that never stops. Throughout Gateway’s proud history of helping others, dedicated and professional employees have been vital to accomplishing our life-saving mission. 


If you are a collaborative professional who shares our commitment to helping people with substance abuse and mental health issues turn their lives around – GATEWAY IS THE PLACE FOR YOU! 

Patient Financial Counselor responsibilities:

  • Meets with patients to ensure the maximum payment for services rendered is received in a timely manner by collecting payments at the time of admission or discharge and making payment arrangements.  Conducts financial interviews, counsels patients and assists with the completion of applications to access other funding sources. Works collaboratively with internal and external customers to gather and exchange sensitive and confidential information. 
  • Explain charges related to treatment services, answer billing questions, and assist with the financial resolution of accounts and collect payments. Advises and counsels patients on their rights, responsibilities and Gateway’s policies and procedures with regards to payment for services rendered. Monitors charges and identifies patient financial responsibility.  May assist patients with limited resources with the completion of applications to access other funding sources, such as Medicaid eligibility referrals and charity applications.
  • Attend patient discharge conferences to discuss remaining financial responsibilities and resolution of accounts. Collaborate with the Business Office and the Accounts Receivable department to determine appropriate financial resolutions and identify patient charges that may require additional third party contact and notification. May provide relevant parties with cost estimates and anticipates charges to monitor cost of care.
  • Provide information concerning procedures, updated policies, and changes. Serves as the liaison between the assigned treatment center, other centers and the corporate office and by gathering and exchanging information related to patient accounts and insurance information. Process improvements by developing procedures, planning and implementing operational changes, and ensuring compliance with existing policies and procedures. Up to date with applicable laws and regulations and maintains an understanding of third party insurance, financial counseling techniques and collection procedures.

Job Requirements:

  • Knowledge of health insurance terminology, coding and billing requirements, insurance contracts and claim adjudication, understand the billing procedures and communicate with insurance providers and patients.  Completion of high school and relevant training and three years of experience working in a hospital or healthcare provider’s business office or an accounts receivable department. 
  • Excellent written and verbal communication skills necessary to gather and exchange data regarding billing and insurance information with patients and internal and external customers, as well as prepare written reports supervisors and managers, and insurance providers. Perform arithmetic and statistical calculations to prepare and verify summary reports and financial transactions Interpersonal skills necessary to communicate with a diverse group of individuals, counsel patients on financial resolutions, and tactfully collect payments and make payment arrangements. 
  • Verify account and billing information, investigate and reconcile discrepancies in totals and payments received, calculate bill breakdowns and percentages, and evaluate and recommend process improvements as needed. Adheres to confidentiality standards when handling patient treatment and financial information, according to the HIPAA Privacy Act, and Gateway policies and procedures regarding confidentiality, and all applicable regulatory and accreditation standards. 

Competitive Compensation and Benefits: 


Gateway Foundation values its employees and provides an inclusive and diverse work environment where dedicated employees can make a difference. We are committed to engaging and rewarding our employees in meaningful ways. For eligible employees, we provide a Total Rewards Package that includes:

  • Gateway is a qualified employer for Public Service Loan Forgiveness (PSLF)
  • Health Insurance - Including a wellness premium incentive opportunity
  • Dental & Vision Insurance
  • Paid Time Off - Including 18 days of PTO and 9 paid holidays in the first year
  • Flexible Spending Accounts and Health Saving Account
  • Commuter Accounts
  • 403(b) Retirement Plan with company match 
  • Life and AD&D Insurance
  • Short Term Disability (STD) and Long-Term Disability (LTD)
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Training & Development Programs


Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.

Nearest Major Market: Springfield