Sr. Accounts Receivable Specialist

Who is Gateway Foundation?

Gateway Foundation, Inc. is a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway provides essential tools and knowledge for recovery, positively impacting hundreds of thousands of lives. Operating through its Community Services, Corrections Divisions, and Corporate Headquarters, the organization is recognized for innovative, effective treatment approaches and maintaining high standards.

Why join us?

Discover a rewarding career where you can find both personal and professional fulfillment while aligning your values with your work. You'll have the opportunity to make a meaningful impact by aiding individuals in overcoming addiction. We pride ourselves on being an organization that values you and strives to be an employer of choice, fostering a vibrant culture that promotes teamwork and professional growth. Your voice matters here; we actively listen to and value our employees' thoughts, allowing you to be part of organizational decisions.Join Gateway Foundation today and become part of a team dedicated to making a positive difference in the lives of others.

General Summary: Leading and follow up on their work, orients and trains new employees and instructs Representatives in area procedures and systems. Position will assist teammates in resolving complex billing and collections issues and finding timely resolution. Posting cash collected to appropriate accounts and processing refunds or returned checks.  Will assist manager in resolving various billing and administrative projects. Regularly performs duties which includes processing bills, cash application and posting, and collecting accounts

Senior Accounts Receivable Representatives are responsible for:

• In collaboration with Manager, plans and coordinates activities of Accounts Receivable Representatives to ensure effective and efficient bill processing, cash posting, and collection of accounts.
• Orients and trains new employees and instructs Representatives in billing, data entry, journal entries, and follow-up procedures.
• Reviews and audits billings, cash posting, denied claims, and corrections to accounts and bills; to ensure same are accurate, complete, justified, and in accordance with established department and accounting procedures.
• Assists team in responding to complex or difficult situations or questions, and directs them in appropriate steps or procedures for resolution.
• Responsible for posting cash collected to appropriate client accounts, which requires research and verifying account numbers, days of service, proper application, and so forth.
• Processes refunds and non-sufficient funds returned checks by completing negative cash postings in manual and computer records and ledgers.
• Assists Manager in various billing special projects such as coordinating large back billings, researching and drafting revised area procedures, and evaluating existing or proposed systems, equipment or applications.
• Regularly performs duties which includes verifying and posting checks received for payment, generating bills for client services, conducting follow-up calls with sites or insurers to verify bills and coverages, and entering or editing billing or ledger entries in computer database and accounting system.

Job Requirements:

• Ability to read/write and perform arithmetic calculations; and knowledge of bookkeeping or basic accounting principles; at a level normally acquired through completion of high school with specific course work in accounting.
• Ability to enter billing information accurately and efficiently using a computer keyboard and accounts receivable accounting software, at a level normally acquired through six months to one year course work and training, in high school or beyond, in touch-typing/data entry, and computerized accounting systems.
• In-depth knowledge of department-specific accounts receivable, insurance billing policies, procedures in order to process and generate bills accurately and efficiently, lead and follow-up on the work of others, and handle more involved transactions such as refunds and returned checks; at a level normally acquired through three years progressively more responsible, related experience. Approximately one year on-the job-experience required to fully understand accounts receivable procedures, and third party payor rules and regulations; and in order to assist other employees in resolving more difficult and complex problems.
• Interpersonal skills to lead and follow-up on the work of others, and to gather and exchange information regarding billing and insurance information with various supervisors and managers, and insurance company representatives.
• Analytical skills to check and verify account and billing information, investigate and reconcile discrepancies in totals and payments received, calculate bill breakdowns and percentages, evaluate and recommend revised area procedures.

Physical Requirements:

• Ability to communicate with others in order to gather and exchange information.
• Ability to respond to telephone inquiries.
• Ability to continually proofread, check and verify data and calculations of detailed billings and account records from printed form and computer monitor display.
• Ability to use a keyboard and video display terminal to enter, retrieve, and/or audit information and data on a continual basis.

Benefits at Gateway Foundation:

Health and Wellness:

• Medical, dental, and vision insurance for employees and dependents
• Employee wellness program promoting health and fitness and offering cash-saving premiums
• Employee assistance programs focused on mental health

Financial wellbeing:

• 403(b) Retirement Plan with 3% employer match 
• Short-term and Long-term Disability and Life and AD&D Insurance paid for by Gateway
• Flexible Spending Accounts for medical and dependent care
• Public Service Loan Forgiveness (PSLF)

Flexibility and time off:

• 18 paid time off days per year – accrual rates increase with years of service
• 9 paid company holidays
• Work-life-balance

Personal Development:

• Training & Development Programs
• Tuition Reimbursement - up to $5,250 per calendar year
• eLearning access to online courses that provide CEU’s and job-related training
• Clinical Supervision: Formal and informal guidance

Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.