Senior IT Administrator - Chicago, IL

Who is Gateway Foundation?

Gateway Foundation, Inc. is a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway provides essential tools and knowledge for recovery, positively impacting hundreds of thousands of lives. Operating through its Community Services, Corrections Divisions, and Corporate Headquarters, the organization is recognized for innovative, effective treatment approaches and maintaining high standards.

Why join us?

Discover a rewarding career where you can find both personal and professional fulfillment while aligning your values with your work. You'll have the opportunity to make a meaningful impact by aiding individuals in overcoming addiction. We pride ourselves on being an organization that values you and strives to be an employer of choice, fostering a vibrant culture that promotes teamwork and professional growth. Your voice matters here; we actively listen to and value our employees' thoughts, allowing you to be part of organizational decisions. At Gateway Foundation, diversity, equity, and inclusion are principles that we embrace in every community we serve. Additionally, enjoy access to wellness programs, including weekly yoga sessions and chair massages. Join Gateway Foundation today and become part of a team dedicated to making a positive difference in the lives of others.

We are seeking a highly skilled and experienced Senior IT Administrator to join our dynamic IT team. The ideal candidate will be responsible for managing and maintaining our IT infrastructure, including networks, systems, virtual machines, servers, and security. The role involves overseeing Active Directory, phone systems, backups, switches, routers, firewalls, and Microsoft 365. This position is critical to ensuring the smooth operation and security of our IT environment. 

ESSENTIAL JOB RESPONSIBILITIES

1. Systems Administration:
   1. Oversee the installation, configuration, and maintenance of server hardware and software.
   2. Manage virtual machines using VMware or Hyper-V.
   3. Maintain and monitor Active Directory, DNS, DHCP, and Group Policy.
   4. Implement and manage Microsoft 365 services, including Exchange, SharePoint, and Teams.

2. Technical Support:
   1. Provide high-level technical support and guidance to IT staff and end-users.
   2. Troubleshoot and resolve complex hardware, software, and network issues.
   3. Maintain documentation of IT systems, processes, and procedures.
   4. Member of rotation for after-hours support (AHS).

3. Network Management:
   1. Design, implement, and manage LAN/WAN infrastructure.
   2. Configure and maintain network switches, routers, and firewalls.
   3. Monitor network performance and troubleshoot issues to ensure network availability and reliability.
   4. Manage VPN connections and ensure secure remote access.

4. Infrastructure Management:
   1. Ensure the stability and integrity of the organization's IT infrastructure.
   2. Implement and maintain disaster recovery and backup solutions.
   3. Monitor system performance, capacity, and security to ensure optimal operation.

5. Telecommunication Systems:
   1. Manage and maintain on premise and cloud phone systems and communication platforms.
   2. Ensure reliable and secure telecommunication services.

6. Security Administration:
   1. Implement and manage security measures, including firewalls, and intrusion detection systems.
   2. Develop and enforce IT security policies and procedures.

REQUIREMENTS

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT administration, network engineering, or a related role.
• Strong knowledge of network protocols, hardware, and software.
• Experience with server virtualization technologies (VMware, Hyper-V).
• Proficiency in managing Active Directory, DNS, DHCP, and Group Policy.
• Hands-on experience with Microsoft 365 administration.
• In-depth knowledge of firewalls, switches, routers.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.
• Preferred Certifications: Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), CompTIA Network+, CompTIA Security+

PHYSICAL REQUIREMENTS

• Ability to communicate with others in person or by telephone in order to gather and exchange information.
• Ability to check and verify data and error messages from printed form and computer monitor display.
• Ability to use a keyboard and video display terminal to enter, retrieve, and/or audit information and data; and system instructions and software commands.
• Manual dexterity to use hand tools for any repairs, and to fix and adjust cable and wire connections.
• Ability to lift up to 50 pounds in order to position equipment, telephone, or computer hardware for installation and set-ups.
• Must have a valid driver’s license and insurance to travel to various facilities when necessary.

WORK ENVIRONMENT

• Office work environment, based in Chicago, Illinois.
• Travel to sites across the country required as we operate as a national organization.
• Works in normal data processing or office environment where there are relatively few discomforts due to dust, dirt, noise and the like.
• May occasionally work in a corrections facility where there is exposure to potentially disruptive or violent inmates.  Potential for harm is limited if established security precautions and procedures are followed.

Benefits at Gateway Foundation:

Health and Wellness:

• Medical, dental, and vision insurance for employees and dependents
• Employee wellness program promoting health and fitness and offering cash-saving premiums
• Employee assistance programs focused on mental health

Financial wellbeing:

• 403(b) Retirement Plan with 3% employer match 
• Short-term and Long-term Disability and Life and AD&D Insurance paid for by Gateway
• Flexible Spending Accounts for medical and dependent care
• Public Service Loan Forgiveness (PSLF)

Flexibility and time off:

• 18 paid time off days per year – accrual rates increase with years of service
• 9 paid company holidays
• Work-life-balance

Personal Development:

• Training & Development Programs
• Tuition Reimbursement - up to $5,250 per calendar year
• eLearning access to online courses that provide CEU’s and job-related training
• Clinical Supervision: Formal and informal guidance

Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.