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SR IT (Information Technology) PROCESS ANALYST

Post Date:  Jun 12, 2021

Chicago, IL, US, 60604

Position Type:  Full Time
Requisition Number:  10969
Work Schedule:  Monday - Friday, 8AM - 5PM

Are you looking to find personal and professional fulfillment, and align your career with your values? 


At Gateway Foundation, our employees have an opportunity to make a difference every day by helping people with substance abuse issues gain control of their lives.


Gateway Foundation is a recognized non-profit leader in evidence-based treatment proven to get results. Our experts in Addiction Medicine—including highly educated clinical and medical professionals and expert psychiatrists and nurses—deliver care that never stops. Throughout Gateway’s proud history of helping others, dedicated and professional employees have been vital to accomplishing our life-saving mission. Read more about the incredible recognition that we recieved!


If you are a collaborative professional who shares our commitment to helping people with substance abuse and mental health issues turn their lives around – GATEWAY IS THE PLACE FOR YOU! 



Examines system applications and produces a gap analysis between current state and the desired future state; and ultimately outlines efficiencies and optimizations that allows for more efficient and effective work processes.  Formulates a detailed process analysis of all the current Gateway applications: electronic health record (EHR); human resource information systems (HRIS) payroll and financial systems.  Develops and implements process strategies, optimizing current processes, and maintaining process documents for current applications.



  • Conduct site visits to analyze existing systems and, processes and workflows.  Includes interviews with appropriate staff to determine the efficacy of the current system, functionality and operational processes.
  • Work closely with business stakeholders to prioritize and identify core processes and workflows.
  • Design, assess and gather data to identify improvement and optimization areas. Develop clear and detailed process maps and business requirements.
  • Develop the implementation of revised processes, workflows and user training materials and oversee training.
  • Develop metrics to monitor the efficacy of the updated processes and workflows.
  • Provide regular status reports to Management.
  • Conduct periodic assessments with user groups and our competitors that use the same EHR system, financial systems and/or HRIS applications in order to determine best practices.
  • Perform other duties as assigned.



  • Bachelor’s degree in Technology or a related field.
  • Minimum (5) five years’ experience as a Process or Business Analyst, with proven portfolio of completed projects; with at least (3) three years’ experience in the healthcare sector preferred.
  • Demonstrated project management experience required; project management processional (PMP) certification preferred.                            
  • Experience with electronic health records (EHR), human resource information systems (HRIS), and financial systems (Kronos, UltiPro, SAP Success Factors and Great Plains). 



  • Strong verbal and written communication skills to gather and exchange information with staff at all levels in the organization.
  • Interpersonal and presentation skills to represent analysis reports, workflows and training materials to diverse audiences.
  • Expert knowledge and proficiency with fundraising donor platforms, e.g. blackbaud’s Raiser’s Edge for donor development.
  • Analytical and problem solving skills to monitor work, identify and report on trends and recommend solutions.
  • Ability to work independently and in a team environment.
  • High attention to detail and accuracy.
  • Able to work in a fast-paced work environment.



  • Ability to lift up to 10 – 20 pounds to lift, carry, push, pull or otherwise move objects such as files and other office materials.
  • Ability to speak and communicate effectively in person or by telephone in order to gather and exchange information and provide direction.
  • Ability to type and proofread documentation.
  • Ability to respond to telephone calls, emails, voice mails and hear speech.
  • May be required to stoop and bend when handling computer equipment, troubleshooting system problems, etc.
  • Ability to check and verify data and error messages from printed form and computer monitor display.
  • Ability to use a keyboard and monitor display to enter, retrieve and/or audit information and data.
  • Travel to Gateway sites to interview staff and facilitate workshops.

Competitive Compensation and Benefits: 


Gateway Foundation values its employees and provides an inclusive and diverse work environment where dedicated employees can make a difference. We are committed to engaging and rewarding our employees in meaningful ways. For eligible employees, we provide a Total Rewards Package that includes:

  • Health Insurance - Including a wellness premium incentive opportunity
  • Dental & Vision Insurance
  •  Paid Time Off - Including 18 days of PTO and 9 paid holidays in the first year
  • Catastrophic Absence Time (CAT) - Accrue up to seven days annually, to be used during an extended personal illness
  • Flexible Spending Accounts 
  • Commuter Accounts
  • 403(b) Retirement Plan with company match 
  • Life and AD&D Insurance
  • Long-Term Disability (LTD)
  • Employee Assistance Program (EAP)
  • Gateway is a qualified employer for Public Service Loan Forgiveness (PSLF)
  • Tuition Reimbursement
  • Training & Development Programs


Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.

Nearest Major Market: Chicago