IS MANAGER-NON-CLIN APPLICATIONS

Who is Gateway Foundation?

Gateway Foundation, Inc. is a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway provides essential tools and knowledge for recovery, positively impacting hundreds of thousands of lives. Operating through its Community Services, Corrections Divisions, and Corporate Headquarters, the organization is recognized for innovative, effective treatment approaches and maintaining high standards.

Why join us?

Discover a rewarding career where you can find both personal and professional fulfillment while aligning your values with your work. You'll have the opportunity to make a meaningful impact by aiding individuals in overcoming addiction. We pride ourselves on being an organization that values you and strives to be an employer of choice, fostering a vibrant culture that promotes teamwork and professional growth. Your voice matters here; we actively listen to and value our employees' thoughts, allowing you to be part of organizational decisions.Join Gateway Foundation today and become part of a team dedicated to making a positive difference in the lives of others.

Job Summary:

Provides leadership and operational oversight for the organization’s non-clinical application portfolio, including HRIS, ERP/Finance, payroll, M365, and related systems. Ensures system performance, data integrity, security, and alignment with business needs while leading a team responsible for support, configuration, and enhancements.

Responsibilities:

• Application Ownership & Strategy

• Serve as technical owner for HRIS, ERP/Finance, payroll, M365, and other non-clinical applications.
• Define and maintain application roadmaps aligned with business priorities and compliance requirements.
• Lead system evaluations, selections, implementations, and upgrades.

• System Operations & Support

• Ensure availability, performance, security, and reliability of supported systems.
• Oversee configurations, releases, upgrades, patches, and integrations.
• Establish and maintain support models, service levels, and escalation processes.
• Drive incident and problem management, including root cause analysis and issue prevention.

• Data Integrity, Security & Compliance

• Ensure accuracy and integrity of employee and financial data across systems.
• Enforce access controls, audit requirements, and segregation of duties.
• Support audits and regulatory compliance in partnership with security and compliance teams

• Integrations & Reporting

• Oversee system integrations and data exchanges across platforms.
• Deliver reporting and analytics solutions with HR and Finance stakeholders.
• Maintain data standards, documentation, and reporting logic.

• Team Leadership

• Lead, coach, and develop analysts and system administrators.
• Set priorities, performance expectations, and development goals.

• Vendor & Stakeholder Management

• Act as primary technical liaison for vendors and implementation partners.
• Manage vendor performance, contracts, licensing, and support engagements.
• Translate business needs into technical requirements and recommendations.

• Project & Change Management

• Lead application projects, including implementations, enhancements, and integrations.
• Ensure adherence to change management, testing, and release processes.
• Manage risks, dependencies, and stakeholder communication.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 5 years of progressive experience progressive experience supporting HRIS and/or Financial/ERP enterprise
• applications; 3 years in a technical lead or people management role
• Proven experience managing projects, with strong knowledge of project management methodologies;
• PMP certification preferred
• Proven experience managing enterprise applications, integrations, and system operations
• Demonstrated ability to lead cross-functional initiatives and collaborate with business stakeholders

• Technical expertise in:
  • Experience with HRIS/HCM platforms (e.g., UKG, Workday, SAP, Oracle, ADP, or similar)
  • Experience with ERP/financial systems (e.g., Microsoft Dynamics, NetSuite, SAP, Oracle)
  • Knowledge of system integrations (APIs, middleware, file-based data exchanges)
  • Understanding of data governance, security controls, and audit requirements
  • Familiarity with Microsoft 365 and collaboration platforms

Physical Requirements:

• Prolonged use of a computer and standard office equipment.
• Occasional standing, walking, and light lifting (up to 20 pounds).
• The ability to communicate effectively and visually review information is necessary.

Benefits at Gateway Foundation:

Health and Wellness:

• Medical, dental, and vision insurance for employees and dependents
• Employee wellness program promoting health and fitness and offering cash-saving premiums
• Employee assistance programs focused on mental health

Financial wellbeing:

• 403(b) Retirement Plan with 3% employer match 
• Short-term and Long-term Disability and Life and AD&D Insurance paid for by Gateway
• Flexible Spending Accounts for medical and dependent care
• Public Service Loan Forgiveness (PSLF)

Flexibility and time off:

• 18 paid time off days per year – accrual rates increase with years of service
• 9 paid company holidays
• Work-life-balance

Personal Development:

• Training & Development Programs
• Tuition Reimbursement - up to $5,250 per calendar year
• eLearning access to online courses that provide CEU’s and job-related training
• Clinical Supervision: Formal and informal guidance

Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.