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Post Date:  Feb 19, 2021

Chicago, IL, US, 60604

Position Type:  Full Time
Requisition Number:  8587
Work Schedule:  Monday - Friday, 9AM - 5PM

Are you looking to find personal and professional fulfillment, and align your career with your values? 


At Gateway Foundation, our employees have an opportunity to make a difference every day by helping people with substance abuse issues gain control of their lives.


Gateway Foundation is a recognized non-profit leader in evidence-based treatment proven to get results. Our experts in Addiction Medicine—including highly educated clinical and medical professionals and expert psychiatrists and nurses—deliver care that never stops. Throughout Gateway’s proud history of helping others, dedicated and professional employees have been vital to accomplishing our life-saving mission. Read more about the incredible recognition that we received!


If you are a collaborative professional who shares our commitment to helping people with substance abuse and mental health issues turn their lives around – GATEWAY IS THE PLACE FOR YOU! 



Provides support to a defined functional area, which includes installing software, testing and creating databases, and developing system enhancements. Consults with users to identify current operating problems and to clarify project objectives. Maintains documentation detailing user needs, program functions, and steps required to develop or modify application systems. 




  • Provides Information System Support by installing software applications, testing and creating databases and developing system enhancements.
  • Analyzes business processes to identify department needs and requirements; designs software applications to improve operating procedures and resolves problems and barriers to providing effective service.
  • Checks and verifies data with users to ensure correct functionality and efficiency; researches unusual results and initiates corrective actions to reconcile discrepancies. Maintains user documentation detailing steps required to enhance operating procedures.
  • Analyzes and modifies systems to determine capabilities for proposed projects; researches unusual results and occurrences; and works to develop recommendations or alternative solutions.
  • Provides training and communication material to users and IS staff regarding applications, databases, and related systems operations.
  • Participates in various special projects or assignments, as an individual or team member, such as integrating and implementing systems, creating databases and reports, evaluating applications procedures; and contributing expertise in development of proposals, recommendations, and strategies that promote achievement of overall goals and business plans.
  • Participates in process improvement activities as appropriate.  Anticipates and identifies developments in the field, in order to foster continuous improvement of services.




  • Knowledge of database design and development at a level normally acquired through completion of a Bachelor’s degree in information systems, or a closely related field.
  • Experience in business process analysis, improvement and redesign
  • Knowledge of software application packages; working familiarity with computer operating systems and applications such as Netsmart’s myAvatar and MS Office Suite, as is normally acquired through three years of information systems experience or an equivalent combination of training and education.
  • Analytical abilities necessary to review and audit data and information, evaluate software system capabilities, identify and resolve discrepancies.
  • Interpersonal skills necessary to gather and exchange information with various Gateway personnel; interpret user needs and computer programs. Communication skills necessary in order to present information effectively in person and in writing.




  • Ability to communicate with others in person or by telephone in order to gather and exchange information.
  • Ability to proofread, check and verify data from printed form and computer monitor display.
  • Ability to use a keyboard and video display terminal to receive, retrieve, and/or audit information and data; and to enter and transform words and data.




  • Reports to IS Application Development Manager.
  • Has no responsibility for leading or supervising the work of others.
  • Working remote is the norm; however, that can change based on business needs.  10% - 25% travel may be necessary.

Competitive Compensation and Benefits: 


Gateway Foundation values its employees and provides an inclusive and diverse work environment where dedicated employees can make a difference. We are committed to engaging and rewarding our employees in meaningful ways. For eligible employees, we provide a Total Rewards Package that includes:

  • Health Insurance - Including a wellness premium incentive opportunity
  • Dental & Vision Insurance
  •  Paid Time Off - Including 18 days of PTO and 9 paid holidays in the first year
  • Catastrophic Absence Time (CAT) - Accrue up to seven days annually, to be used during an extended personal illness
  • Flexible Spending Accounts 
  • Commuter Accounts
  • 403(b) Retirement Plan with company match 
  • Life and AD&D Insurance
  • Long-Term Disability (LTD)
  • Employee Assistance Program (EAP)
  • Gateway is a qualified employer for Public Service Loan Forgiveness (PSLF)
  • Tuition Reimbursement
  • Training & Development Programs


Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.

Nearest Major Market: Chicago