Follow Up Rep (Accounts Receivable/AR)

Post Date:  Sep 24, 2023

Chicago, IL, US, 60604

Position Type:  Full Time
Requisition Number:  30762
Work Schedule:  Day Shift

Are you looking to find personal and professional fulfillment, and align your career with your values? 


At Gateway Foundation, our employees have an opportunity to make a difference every day by helping people with substance abuse issues gain control of their lives.


Gateway Foundation is a recognized non-profit leader in evidence-based treatment proven to get results. Our experts in Addiction Medicine—including highly educated clinical and medical professionals and expert psychiatrists and nurses—deliver care that never stops. Throughout Gateway’s proud history of helping others, dedicated and professional employees have been vital to accomplishing our life-saving mission.


If you are a collaborative professional who shares our commitment to helping people with substance abuse and mental health issues turn their lives around – Gateway Is The Place For You! 

AR Representatives are responsible for:


  • Generates bills for client services to third party payors by generally using computer database and accounts receivable computer system. 
  • Reviews bills to ensure accuracy and completeness, and to verify client insurance information.
  • Conducts follow-up telephone calls with sites and payors to verify billing or insurance information, reconcile charges, ensure proper breakdown of fees, determine proper payment percentages, and so forth.
  • Enters computer database information such as charges, codes, and account numbers; and corrects errors or problems in billing or account records.
  • Bursts, sorts and batches invoices, and stuffs and mails envelopes.
  • Reviews payment checks, verifies client account information, and determines days of service and amount of cash to be applied to balance. Checks and enters codes to indicate operating unit, fund source, and account number to credit payment.             
  • Codes and applies verified cash receipts for client accounts, and non-client cash; and completes computer accounting journal entries by posting payments received for services.
  • Makes adjusting entries in accounts receivable databases and records to reflect corrections in various accounts.
  • Reviews and investigates discrepancies such as denied claims, missing or short payments, or past due accounts; and conducts phone follow-up with payors. Completes re-billing, re-classification of payments, credit or debit adjustments, and changes in funding source. 
  • Runs regular summary reports on number of bills processed, service volume billed, and total dollars billed and outstanding.
  • Performs related office duties.


Job Requirements:


  • Ability to read, write and perform arithmetic calculations; and knowledge of bookkeeping or basic accounting principles; at a level normally acquired through completion of high school with specific course work in accounting.
  • Ability to enter billing information accurately and efficiently using a computer keyboard and accounts receivable accounting software, at a level normally acquired through six months to one year course work and training, in high school or beyond, in touch-typing/data entry, and computerized accounting systems.
  • Knowledge of accounts receivable, and insurance billing policies and procedures, in order to process and generate bills accurately and efficiently, at a level normally acquired through two years prior, related experience. Approximately three to six months on-the job-experience required to fully understand accounts receivable procedures, and third party payor rules and regulations.          
  • Interpersonal skills necessary to gather and exchange information regarding billing and insurance information with various supervisors and managers, and insurance company representatives.
  • Analytical abilities necessary to check and verify account and billing information, investigate and reconcile discrepancies in totals and payments received, and calculate bill breakdowns and percentages.


Physical Requirements:


  • Ability to communicate with others in order to gather and exchange information.
  • Ability to respond to telephone inquiries.
  • Ability to continually proofread, check and verify data and calculations of detailed billings and account records from printed form and computer monitor display.
  • Ability to use a keyboard and video display terminal to enter, retrieve, and/or audit information and data on a continual basis.

Competitive Compensation and Benefits: 


Gateway Foundation values its employees and provides an inclusive and diverse work environment where dedicated employees can make a difference. We are committed to engaging and rewarding our employees in meaningful ways. For eligible employees, we provide a Total Rewards Package that includes:

  • Health Insurance - Including a wellness premium incentive opportunity
  • Dental & Vision Insurance
  • Paid Time Off - Including 18 days of PTO and 9 paid holidays in the first year
  • Short Term Disablility - Accrue up to seven days annually, to be used during an extended personal illness
  • Flexible Spending Accounts 
  • Commuter Accounts
  • 403(b) Retirement Plan with company match 
  • Life and AD&D Insurance
  • Long-Term Disability (LTD)
  • Employee Assistance Program (EAP)
  • Gateway is a qualified employer for Public Service Loan Forgiveness (PSLF)
  • Tuition Reimbursement
  • Training & Development Programs


Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.

Nearest Major Market: Chicago