Sr. Accounts Receivable Specialist

Post Date:  Sep 6, 2023

Chicago, IL, US, 60604

Position Type:  Full Time
Requisition Number:  30908
Work Schedule:  Monday - Friday, 8AM - 4PM

Are you looking to find personal and professional fulfillment, and align your career with your values? 


At Gateway Foundation, our employees have an opportunity to make a difference every day by helping people with substance abuse issues gain control of their lives.


Gateway Foundation is a recognized non-profit leader in evidence-based treatment proven to get results. Our experts in Addiction Medicine—including highly educated clinical and medical professionals and expert psychiatrists and nurses—deliver care that never stops. Throughout Gateway’s proud history of helping others, dedicated and professional employees have been vital to accomplishing our life-saving mission.


If you are a collaborative professional who shares our commitment to helping people with substance abuse and mental health issues turn their lives around – GATEWAY IS THE PLACE FOR YOU! 


General Summary: Leading and follow up on their work, orients and trains new employees and instructs Representatives in area procedures and systems. Position will assist teammates in resolving complex billing and collections issues and finding timely resolution. Posting cash collected to appropriate accounts and processing refunds or returned checks.  Will assist manager in resolving various billing and administrative projects. Regularly performs duties which includes processing bills, cash application and posting, and collecting accounts


Senior Accounts Receivable Representatives are responsible for:

  • In collaboration with Manager, plans and coordinates activities of Accounts Receivable Representatives to ensure effective and efficient bill processing, cash posting, and collection of accounts.
  • Orients and trains new employees and instructs Representatives in billing, data entry, journal entries, and follow-up procedures.
  • Reviews and audits billings, cash posting, denied claims, and corrections to accounts and bills; to ensure same are accurate, complete, justified, and in accordance with established department and accounting procedures.
  • Assists team in responding to complex or difficult situations or questions, and directs them in appropriate steps or procedures for resolution.
  • Responsible for posting cash collected to appropriate client accounts, which requires research and verifying account numbers, days of service, proper application, and so forth.
  • Processes refunds and non-sufficient funds returned checks by completing negative cash postings in manual and computer records and ledgers.
  • Assists Manager in various billing special projects such as coordinating large back billings, researching and drafting revised area procedures, and evaluating existing or proposed systems, equipment or applications.
  • Regularly performs duties which includes verifying and posting checks received for payment, generating bills for client services, conducting follow-up calls with sites or insurers to verify bills and coverages, and entering or editing billing or ledger entries in computer database and accounting system.


Job Requirements:

  • Ability to read/write and perform arithmetic calculations; and knowledge of bookkeeping or basic accounting principles; at a level normally acquired through completion of high school with specific course work in accounting.
  • Ability to enter billing information accurately and efficiently using a computer keyboard and accounts receivable accounting software, at a level normally acquired through six months to one year course work and training, in high school or beyond, in touch-typing/data entry, and computerized accounting systems.
  • In-depth knowledge of department-specific accounts receivable, insurance billing policies, procedures in order to process and generate bills accurately and efficiently, lead and follow-up on the work of others, and handle more involved transactions such as refunds and returned checks; at a level normally acquired through three years progressively more responsible, related experience. Approximately one year on-the job-experience required to fully understand accounts receivable procedures, and third party payor rules and regulations; and in order to assist other employees in resolving more difficult and complex problems.
  • Interpersonal skills to lead and follow-up on the work of others, and to gather and exchange information regarding billing and insurance information with various supervisors and managers, and insurance company representatives.
  • Analytical skills to check and verify account and billing information, investigate and reconcile discrepancies in totals and payments received, calculate bill breakdowns and percentages, evaluate and recommend revised area procedures.


Physical Requirements:

  • Ability to communicate with others in order to gather and exchange information.
  • Ability to respond to telephone inquiries.
  • Ability to continually proofread, check and verify data and calculations of detailed billings and account records from printed form and computer monitor display.
  • Ability to use a keyboard and video display terminal to enter, retrieve, and/or audit information and data on a continual basis.

Competitive Compensation and Benefits: 

Gateway Foundation values its employees and provides an inclusive and diverse work environment where dedicated employees can make a difference. We are committed to engaging and rewarding our employees in meaningful ways. For eligible employees, we provide a Total Rewards Package that includes:

  • Health Insurance - Including a wellness premium incentive opportunity
  • Dental & Vision Insurance
  • Paid Time Off - Including 18 days of PTO and 9 paid holidays in the first year
  • Health Savings and Flexible Spending Accounts 
  • Commuter Accounts
  • 403(b) Retirement Plan with company match 
  • Life and AD&D Insurance
  • Short-Term (STD) and Long-Term Disability (LTD)
  • Employee Assistance Program (EAP)
  • Gateway is a qualified employer for Public Service Loan Forgiveness (PSLF)
  • Tuition Reimbursement
  • Training & Development Programs


Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.

Nearest Major Market: Chicago